Job Vacancy | Pukka Herbs

Customer Service Specialist

  • Closing Date: 18th February 2021

  • Location: Bristol

  • Contract: Permanent

  • Hours: Part-time (26 hours per week)

  • Salary: up to £21k per annum (pro rata)

Are you experienced in working in customer service and would like a new challenge? Do you aspire to work for a purposeful, sustainable and growing ethical brand? At Pukka we are looking for a Customer Service Specialist to join our supply chain team.

Based in our award-winning Bristol head office this is a permanent, part-time position working 26 hours per week split over 5 days, Monday to Friday (ideally 10am - 3pm daily except 9am – 3pm on Mondays, however open to discussion for the right candidate). With a salary of up to £21,000 per annum (pro-rata for part-time hours) this role comes with a benefits package designed to nurture your wellbeing and personal development.

About the opportunity

Our Supply Chain team are at the beating heart of Pukka, delighting our wide-ranging customers with excellent customer service. As a Customer Service Specialist, you’ll work as part of the customer service team supporting the Customer Service Manager in delivering exceptional service daily to our passionately engaged customers.

Day to day you’ll be in constant contact with these customers, primarily by email and telephone, to assist with their enquiries about their orders, our products and to promptly resolve any issues that may arise along the way to their full satisfaction. You’ll also place inbound orders for our valued independent retailers, arranging deliveries and assisting with their financial queries including taking card payments. We’re a fast-paced growing business with a real passion for delighting our customers, so you’ll be an advocate for our consumers, contributing solutions and initiatives to make continuous improvements.

About you

You’ll already have experience of working as a customer service adviser where you’ll have dealt with enquiries, orders and complaint resolution via email and telephone. Ideally, you’ll be degree qualified or have gained equivalent business qualifications, ideally within customer service. You’ll also have experience of using the latest customer service tools and technologies as well as being accurate and numerate when it comes to dealing with inputting and interpreting data.

A great communicator, both over the phone and email, you’ll demonstrate a dynamic approach to working with others and problem solving. You’ll thrive in a fast-paced entrepreneurial environment, demonstrate resilience, determination and have a flexible approach, with the ability to change gears quickly as events demand.

You’ll be able to read a situation quickly with intuition and empathy, be passionate about excellent customer service and have the drive and ambition to ensure Pukka’s customers are delighted through your personal touch, whilst staying calm under pressure.

About Pukka Herbs

Pukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas, lattes and food supplements.

Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukka’s mission is to create a world where plants play a central role in human health and wellbeing.

Pukka is a beacon for sustainable and ethical business. All Pukka’s teas are certified Fair for Life, one of the highest independent fair trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoing commitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.

How to apply

If you’re intrigued and excited by what you’ve read so far, let’s see if you have what it takes to thrive at Pukka. To apply please use the link below and attach your CV, your written answers to the four questions below, and submit your responses to the two video questions. Who are you?

How do you relate to others?

Heart or head?

Describe your energy

Video submission:

What inspires you about working at Pukka?

What excites you about this job role?

Closing date: 18th February 2021 Pukka supports, facilitates and promotes equality of opportunity and a culture which celebrates diversity and inclusion. The diversity of our people is important for Pukka and we value and celebrate individual differences.

Apply now